The Major Problems Faced by PC Desktop Users in Service Industry:
1. Desktop users usually have poor computer literacy and are unable to maintain PC desktops on their own.
2. Relatively scattered use of PC desktops, with some in remote branches or subsidiaries, resulting in a demanding yet low-efficient management.
3. Serious IT security issues, vulnerable to viruses, software defects, information leakage and severe consequences.
4. Low utilization rates of PC desktop assets, accompanied by high failure rates.

The Characteristics of Desktop Application in Service Industry
1. Desktops are highly homogeneous, with few needs for personalized exceptions.
2. Being maintenance-free or open to remote maintenance is vital in IT management of these desktops.
3. Software installation and upgrade should be convenient and unified.
4. Having multiple ports for external devices, including parallel ports, serial ports and USB ports.

Deskpool VDI Solution Perfectly Meets the Needs for Desktops in Service Industry:
1. High utilization rates of desktop assets, long life cycle, maintenance-free terminals and high information security.
2. Foolproof system, with a web-based management interface supporting remote maintenance.
3. Desktop pool-based management that greatly simplifies desktop distribution, software installation and upgrade.
4. Supports multiple ports and remote USB redirection.